Payment
METHOD OF PAYMENT ACCEPTED IS: BANK TRANSFER TO BCA INDONESIA OR MANDIRI BANK INDONESIA
Shipping
Shipping within Indonesia:
All orders shipping in Indonesia ships for free. All in-stock orders are shipped within 24-48 hours – after which you will receive an email with the tracking code of your package.
International shipping:
All international orders currently ships for a rate of USD 20 – USD 50 / All in-stock orders are shipped within 24-48 hours with trackable DHL Express, which will take 4-7 days before it arrives on your doorstep.
Should you need expedited shipping, please feel free to reach out to info@sonyamorina.com. Please note that we don’t ship during weekends or national holidays.
Will I receive customs/import duties?
Any customs or import duties are charged once the parcel reaches its destination country. You may be charged for handling fees and taxes as your order passes through customs. These charges must be paid by the recipient of the parcel. Unfortunately, we are not in control of this as customs and import duty charges are subject to the local government.
Why should i wait?
As everything is handcrafted, it takes a lot of time to make. We produce in very limited quantities to avoid overproduction (a leading source of pollution in the fashion industry). That means that essentially all of our collections are limited edition and aren’t always restocked.
Pre-Order
Delivery max.2 weeks from confirmed order date
What is your return policy?
Return is given under a condition of the received item(s) damaged or defected. in case of damaged or repair, and buyer requests for a replacement, the purchased item (s) must be returned back to seller in order to fully get a new replacement. We advise customers to check garments thoroughly upon delivery before removing any attached tags. If you need to return your purchase please contact us at shop info@sonyamorina.com
Any request for return should indicate the reason for return and must be made to sonyamorina within 48 hours of receiving the delivery. Returned goods are accepted 15 days from the date delivery was received at buyer’s place. Items received outside this period of time will not be accepted for return. Please choose the courier and shipping methods accordingly. Returned goods must be unworn, have all swing tags attached and be in their original condition.